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Terms and Conditions

General
  • You must be aged 18 or over to purchase alcoholic beverages. It is an offence for anyone under the age of 18 in the UK to attempt to purchase alcohol.
  • When ordering and making a payment you are deemed to have accepted our Terms and Conditions and to have confirmed that you are aged 18 or over.
  • If your order is a gift and contains alcohol, the recipient must also be aged 18 years or older.
  • Beer Heroes reserves the right to amend these Terms and Conditions without notice at any time. Your continued use of this site and the Online Store after changes are posted will constitute your acceptance of the changes to these Terms.
  • Prices are quoted in pounds sterling.
  • We aim to ensure the prices shown on our Online Store are correct. In the event that an error does occur, we will make every effort to contact you to confirm if you would like to proceed with the order at the correct price.
  • Whilst every effort is made to supply all items listed on this Online Store, there are instances where this may not be possible. In these cases we will contact you and offer a substitute with the same or greater value.
  • We make every effort to ensure that the information on this website is correct. However, we take no responsibility and shall not be held liable for information that is incomplete, inaccurate or out of date.
  • Beer Heroes will not be held responsible for any loss, consequential loss or damage to any individual or business which may have occurred from the use (or misuse) of any product or any information contained on this website.
  • We cannot accept responsibility for delivery failure if you provide an incorrect address and postal code or incorrect contact telephone number.
Cancellations, Returns and Refunds
  • You are able to return any orders you have received should you be dissatisfied for any reason. In order to get a full refund the products must be returned in their original condition and arrive at our HQ undamaged.
  • If you wish to cancel an order you can do so by calling us on 07787150384 or emailing us at sales@beerheroes.com. If your cancellation comes after the products have been dispatched you will have to return the goods (as per instructions above).
  • Return address Beer Heroes, 157 Runcorn Road, Barnton, Cheshire, CW8 4HD
  • Refunds will be made within 14 days from the date of cancellation.
  • It is the customerís responsibility to ensure the goods are correctly repackaged and safely returned.
  • Shipping costs may not be refunded in certain circumstances.
Payment
  • Payment can only be made using credit/debit cards Paypal. However, please contact us by phone (07787150384) or email (sales@beerheroes.com) if you do not wish to pay online.
  • Card payments are made through a secure server, via Paypal. Beer Heroes do not store our customer's financial details. Your personal details are not passed to any third party.
  • Your payment will appear as Beer Heroes on your bank/credit card statement.
  • Payment will be taken at the time of ordering.
VAT Tax & Prices

All prices quoted are inclusive of VAT at the current rate. The confirmation of dispatch e-mail includes a VAT receipt for our customers who can reclaim VAT.

Delivery
  • Our deliveries are made via courier and will arrive between 1-3 days after ordering.
  • Normal delivery hours are Monday to Friday 08.00 to 21.00.
  • Deliveries must be signed for by a person of 18 years or older. If our couriers are in any doubt about the age of the recipient on delivery, they will request some form of ID. Failure to produce ID when signing for your parcel will result in non delivery and you will be charged for the full order.
  • No refund will be considered for orders made by minors.
  • It is your responsibility to ensure that an adult over the age of 18 is at the delivery address to sign for receipt of the goods.
  • It is our policy to ensure that all our goods are supplied to our customers in perfect condition. We will only exchange or refund products which we deem not fit for consumption.
  • It is the responsibility of the customer to report goods damaged in transit.
  • We shall not be liable to pay any compensation to you, other than any refund as stated above. In particular, but without limitation, we shall not be liable to you for loss of profit, damage to goodwill, or any indirect or consequential loss or damage arising out of any damage, defect, negligence or other failing on our part.
  • No compensation can be offered for loss of wages due to failed or late deliveries.
  • Customers accept responsibility for the safe storage and use of the products upon receipt.
  • Alcohol is best enjoyed in moderation. Find out more here: http://www.drinkaware.co.uk/
Vouchers and Discount Codes

Please use any discount codes we may send you and feel free to share these codes with friends and family. Discount codes will only be valid for certain periods of time and will not be valid after the expiry date.

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